About MedicSewa
A family's health care in Nepal, in one place
MedicSewa is a telehealth service built and run in Kathmandu by Phronetic Labs Pvt. Ltd. It brings together what is usually spread across a hospital queue, a lab, a pharmacy and a file of old reports: doctors by video, tests and nursing at home, medicines delivered, and one record that follows you.
- Doctor by video
- Doctor now
- Lab tests at home
- Nurse at home
- Medicines delivered
- Health record
- Reminders
- Family
Why one place
Care in Nepal is spread across too many places
A single illness can mean a hospital, a lab, a pharmacy and a nurse, each with its own queue, and nobody holding the whole story. MedicSewa puts it in one account.
Seeing a doctor
Usually · A day off work and a queue at the hospital OPD.
On MedicSewa · A video consultation from home: booked for a time, or with the next doctor free.
Lab tests
Usually · A trip to the lab for the sample, and another for the report.
On MedicSewa · A technician takes the sample at your door. The results come to the app, explained in plain words.
Medicines
Usually · A paper prescription carried from pharmacy to pharmacy.
On MedicSewa · Ordered from the prescription itself and delivered, paid in the app or on delivery.
Care at home
Usually · A nurse found by word of mouth.
On MedicSewa · A verified nurse booked in the app, followed on the way with their arrival time.
Your history
Usually · A file of old reports to carry to every visit.
On MedicSewa · Every prescription, result and note in one record, with a summary to print or save.
Family far away
Usually · Money sent home and phone calls to arrange the rest.
On MedicSewa · Parents' consultations, tests and home visits booked and paid for from abroad, by card.
What MedicSewa does
Everything the app does, from the first symptom on
In English and Nepali, on Android and on the web. Each of these is part of the app today.
Consult
A doctor when you need one
- Video consultationsWith doctors registered with the Nepal Medical Council, at a time you book.
- See a doctor nowNo appointment: the next doctor free takes it, and you pay once one has.
- Questions before the visitA short assistant asks about your symptoms — answer by typing or by voice — and the doctor reads it before the call.
- MessagesFollow-up questions to the doctor you consulted, in the app.
At home
Care that comes to you
- Lab tests at homeTests and packages from verified laboratories, the sample taken at your door at a time you choose.
- Nurse at homeNursing, elder care, care after an operation, for a mother and newborn, or palliative care.
- Medicines deliveredOrdered from your prescription, brought to your address.
Your record
Your history, kept together
- Prescriptions and notesFrom every consultation, ready for the next doctor you see.
- Lab results explainedEach result beside its range and your last one, with what the test is in plain words — once your doctor has accepted the report.
- A patient cardIn your phone's wallet, for the doctor or nurse to scan, and a health summary to print.
Between visits
Care that carries on
- Medicine remindersSet from the prescription, so each dose comes up at the right time of day.
- Readings your doctor followsBlood pressure, sugar and weight over time, and a plan of readings when your doctor sets one.
- MembershipsA share off every consultation and free medicine delivery while a membership lasts.
Look after your parents in Nepal from wherever you are
A son in Doha or a daughter in Sydney can arrange a parent's care at home without a round of phone calls. Add them as family members, and their care runs from your account.
- Parents and children as family members on one account
- Book their consultations, lab tests and home visits
- Pay by card in US dollars, or by Khalti in rupees
- Their prescriptions and results in your app as well
How we work
The commitments behind the service
Health care online only works if the checks behind it are real. These are the ones we hold ourselves to.
Doctors are verified before they can practise here
Every doctor submits their Nepal Medical Council registration number and supporting documents, and an administrator reviews them before the doctor can accept a single appointment.
Your records belong to your account
Prescriptions, clinical notes, lab results and vitals are visible to you and to the doctors you consult. They are not sold, and they are not shared for advertising.
You know the price before you pay
The consultation fee appears before you confirm a booking. Payment is handled by Khalti or by card, and a receipt is kept in your account.
There is a person to complain to
If a consultation goes wrong, write to us and a human will read it. Our obligations and yours are set out in the terms.
The company
Phronetic Labs Pvt. Ltd.
MedicSewa is our product. These are the details you would want before trusting a health service with your data.
- Operating entity
- Phronetic Labs Pvt. Ltd., the company you contract with when you book a consultation.
- Where we are
- Kathmandu, Nepal.
- Registration
- A private limited company, incorporated on 5 September 2023 with the Office of the Company Registrar, Government of Nepal. Company registration no. 318821/80/81, PAN 619763154.
- Registered office
- Katari-5, Udayapur, Province 1, Nepal, 56300
- What we are not
- We are a technology platform, not a medical clinic. The doctors, laboratories and nurses you see are responsible for the care they give.
- The apps
- MedicSewa for patients, on Android and the web; MedicSewa Go for the nurses and lab technicians who visit you. The iPhone app is on its way.
- Languages
- English and Nepali.
- How to reach us
- [email protected] · +977 9852836243
See a doctor this week
Book a consultation, or write to us first if you would rather ask a question.